Information We Collect
Information you provide. When you request an appointment, contact us, or fill out a form on this website, we collect the information you choose to share, such as your name, phone number, email address, preferred appointment times, insurance carrier, and any message you include. Please do not include detailed clinical information in website forms; that information is best shared directly with your provider.
Information collected automatically. Like most websites, we and our service providers may collect technical information when you visit, including your IP address, browser type, device type, the pages you view, the time and date of your visit, and the website that referred you. This information is collected through cookies, log files and similar technologies.
How We Use Information
- To respond to appointment requests and questions and to schedule care.
- To operate, maintain, secure and improve this website.
- To understand how visitors use the site so we can improve our content and services.
- To comply with legal obligations and to protect our rights, our patients and the public.
Protected Health Information (PHI)
Solstice Collective is a health care provider subject to the Health Insurance Portability and Accountability Act (HIPAA). Health information we receive from you as a patient is protected health information and is handled in accordance with HIPAA and applicable Illinois law, including the Illinois Mental Health and Developmental Disabilities Confidentiality Act. Our Notice of Privacy Practices describes those protections in detail and is available at our office on request.
Cookies and Analytics
This website may use cookies and analytics tools to measure site traffic and performance. You can set your browser to refuse cookies or to alert you when cookies are being sent; some features of the site may not function properly without them.
How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate this website and schedule appointments (for example, hosting, form and scheduling vendors), with professional advisors, when required by law or legal process, or to protect the safety of any person. Service providers are permitted to use your information only to perform services on our behalf.
Text Messages and Email
If you provide a phone number or email address, we may use it to contact you about your appointment request. Message and data rates may apply to text messages. You may opt out of text messages at any time by replying STOP or by calling our office.
Security
We use reasonable administrative, technical and physical safeguards to protect the information collected through this website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it. Parents or guardians who wish to request care for a minor should contact our office directly.
Links to Other Websites
This website may contain links to third-party websites, such as insurance carriers, patient portals or mapping services. We are not responsible for the privacy practices or content of those sites.
Your Choices
You may ask us to update or delete the contact information you have submitted through this website by calling our office. Requests concerning your medical records are handled under our Notice of Privacy Practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when it was last revised.
Contact Us
Solstice Collective
10750 West 143rd Street, Unit 53
Orland Park, IL 60462
Phone: 708-365-8153